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WHY DO RECEPTIONISTS NEED TO ASK WHAT IS WRONG WITH ME Posted on 8 Jun 2022

Why does the receptionist need to ask what’s wrong with me?

 

It is not the case of the receptionist being nosey!

The reception staff are members of the practice team and it has been agreed by the partners at the practice that reception staff will ask patients for a brief reason that they need an appointment.  Reception staff are trained to ask certain questions in order to ensure that you receive:

·         The most appropriate medical care,

·         From the most appropriate health professional

·         At the most appropriate time

Receptionists are asked to collect brief information from patients:

·         To help doctors prioritise home visits and phone calls

·         To ensure that all patients receive the appropriate level of care

·         To direct patients to see the correct healthcare professional, this could be a doctor, a nurse, podiatrist, physiotherapist, clinical pharmacist, community pharmacist

Reception staff, like all members of the team, are bound by confidentiality rules

·         Any information given by you is treated in confidence

·         The practice would take any breach of confidentiality seriously and deal with this accordingly

·         If you feel you do not want to tell the receptionist the reason for the appointment that is of course your choice.

Thank you for your support

Local Services, Let
Daventry Oradi John White Funeral Directors