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Did you know…..?


We are participating in a new government backed approach to improve access for patients to GP appointments.  The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a Community Pharmacist.


When you call the surgery the receptionist will ask for a brief reason for your call, if they feel that your ailment could be appropriately treated by a pharmacist (they are trained in what conditions can treated) they will make a referral for you for a same day appointment (if you call before 4pm) with a community pharmacist at the pharmacy of your choice.  Community pharmacists are highly trained and skilled clinicians experienced in treating minor illness.


What happens when I see the community pharmacist?

We will share your personal details with the pharmacist and details of your minor illness and the pharmacist will contact you to arrange your consultation on the same day, or at a time that suits you. You may be seen in person in a private consulting room, if the pharmacist thinks it appropriate, or your consultation may be carried out over the phone or via video. You will be asked about your medical history and symptoms and current medication, in the same way the GP would ask you about them. Usually, the pharmacist will provide you with advice and can sell you with an over the counter product where needed, if you choose. They

will also send details of your consultation back to us for our records


What happens if I don’t want to see the pharmacist?

We want to ensure that you are offered an appointment with the most appropriate qualified health care professional based on your symptoms. If you have minor illness symptoms that can be treated the same day through a consultation with a qualified community pharmacist, but do not want to accept this referral, you will be offered a routine appointment with your GP at a future date.


What if the patient is my child?

Children aged over one years are eligible to use this service and can be seen by the pharmacist. Children who are able to make their own decision about their health may be seen unaccompanied.


Why is this a good thing for patients?

Community pharmacies are local, open longer hours than the GP practice and can offer you the same consultation outcome at a time that is more convenient for you. If the pharmacist thinks you need to see the GP, they can help arrange an urgent appointment for you. Patients who have already used the service liked the convenience of having a consultation on the same day, or a day that suited them, at a pharmacy of their choice. 78% of people who had a consultation with a community pharmacist were successfully helped.


Patients seeing a community pharmacist rather than a GP frees up GP appointments for more complex patient care.


Ailments that can be treated by a community pharmacist

 • acne, spots and pimples            • allergic reaction            • ankle or foot pain or swelling                           • arm pain or swelling     • athlete's foot  • bites or stings, insect or spiders • blisters                    • cold or flu                   


• cough                                        • diarrhoea                 • earache, ear discharge or ear wax

• eye, red or irritable                     • eye, sticky or watery • hair loss

• headache                                   • hip, thigh or buttock pain or swelling

• knee or lower leg pain or swelling  • lower back pain

• lower limb pain or swelling           • mouth ulcers             • rectal pain, swelling, lump or itch

• shoulder pain                              • skin, rash                 • sleep difficulties

• sore throat and hoarse voice        • tiredness (fatigue)       • toe pain or swelling

• vaginal discharge                        • vaginal itch or soreness

• vomiting                                     • wound problems – management of dressings                                      • wrist, hand or finger pain or swelling

  • constipation
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